One inbox for every channel.
Email, chat, SMS, WhatsApp, Instagram, and forms — together with your CRM.
Everything you get with Contact center
Website forms and chat widget
Email and SMS sync
WhatsApp & Instagram messaging
Team inbox with assignment
SLA rules and labels
Convert conversations to leads
Every conversation in one unified inbox
Your customers don't care which channel they're using — they just want a response. Redtalkers brings email, live chat, SMS, WhatsApp, Instagram DMs, and web form submissions into a single shared inbox where your team can read, reply, and route conversations without switching tools. Every message is automatically linked to the right contact or deal, so reps always have full context before they type a word. No more searching through Gmail for that email thread while the customer waits on chat. No more pasting WhatsApp messages into a CRM note field. Everything lives in one place, threaded by contact, searchable by keyword, and assignable to any team member with a click. Whether you're a two-person startup or a fifty-person support team, the unified inbox scales with you.
Messages by channel
Last 30 days breakdown across all communication channels
Response time by channel
Average first-response time in minutes
Team collaboration that doesn't drop the ball
When a customer messages in, someone needs to own the reply. Redtalkers makes that effortless. Conversations can be assigned to specific reps, picked up from a shared queue, or auto-routed based on keywords, language, customer value, or round-robin. Internal notes let teammates collaborate on a response without the customer seeing the back-and-forth. @mentions ping the right person without leaving the thread. SLA rules track response times and escalate overdue conversations to managers automatically. If a rep goes on lunch break mid-conversation, another rep can pick up exactly where they left off — full history, full context, zero friction. The result is a team that responds faster, collaborates better, and never leaves a customer waiting because 'I thought someone else was handling it.'
SLA rules and labels that keep quality high
Speed matters, but so does consistency. Redtalkers SLA rules let you set response time targets by channel, priority, or customer segment. A VIP email might need a reply within 30 minutes. A standard chat within 2 minutes. A form submission within 4 business hours. The system tracks every conversation against its SLA and flags breaches before they happen, so managers can reallocate resources in real time. Labels and tags organize conversations by topic, sentiment, product area, or outcome — making it easy to filter, report on, and learn from patterns over time. Custom views let each rep see only the conversations relevant to them, while managers get a bird's-eye dashboard showing team-wide response times, backlog, and SLA compliance at a glance.
SLA compliance this week
Conversations meeting response time targets
Daily conversation volume
Total conversations per day over the last 7 days
From conversation to conversion in one click
Every conversation is a potential lead, a potential upsell, or a potential churn signal. Redtalkers bridges the gap between support and sales with one-click conversion. A chat with a prospect can be turned into a CRM lead with the full conversation attached. An email thread with an existing customer can be linked to a deal and moved into a pipeline stage. A WhatsApp message asking about pricing can trigger an automated sequence. No copy-pasting contact details. No manual data entry. No lost context when a conversation moves from support to sales. The contact center isn't a separate tool bolted onto your CRM — it's woven into it. Every message, every assignment, every SLA breach becomes part of the customer's journey, visible to every team that touches the relationship.
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