Unified inbox for every channel.
Email, chat, SMS, and social tied to your CRM.
One inbox for every customer conversation
Email, chat, SMS, social media, and phone—all in a single shared inbox tied to your CRM.
Shared team inbox
All customer messages in one place. Assign conversations, set statuses, and prevent duplicate replies.
SLA rules & labels
Set response and resolution time targets per channel or priority. Get alerts before SLAs are breached.
Saved replies
Create a library of canned responses for common questions. Insert with a keystroke and personalize before sending.
Internal comments
Collaborate behind the scenes without forwarding emails. Mention teammates and resolve issues faster.
Conversation-to-lead conversion
Turn support chats into sales opportunities. Convert any conversation into a CRM lead with one click.
Performance dashboards
Track volume, response times, resolution rates, and CSAT per agent, channel, and team.
Cut first response times by 80%
When every channel flows into a single inbox, reps don't waste time switching tools. CI Redtalkers auto-assigns conversations based on workload, priority, or expertise. Saved replies handle common questions in seconds. The result is a dramatic reduction in first response time—teams report cutting it by 80% within the first month of switching to CI Redtalkers.
Average first response time by channel
Minutes to first reply · this month
Ticket resolution funnel
Conversations moved through resolution stages
Resolve tickets faster with a clear resolution funnel
The ticket resolution funnel shows how conversations move from open to resolved. Spot where tickets get stuck—waiting for customer info, escalation, or internal review—and fix the bottleneck. Teams using CI Redtalkers see 3x faster average resolution times because nothing falls through the cracks.
Understand where your support volume comes from
Not all channels generate equal volume—or equal difficulty. CI Redtalkers breaks down incoming conversations by channel so you can staff accordingly. If social DMs are 35% of your volume but only 10% of your staffing, you know exactly where to reallocate. The donut chart gives you a clear picture of channel distribution at a glance.
Support volume by channel
Percentage of total conversations
Monthly CSAT score trend
Average customer satisfaction · 6-month view
Track CSAT trends as you scale your team
CI Redtalkers sends post-resolution CSAT surveys automatically and aggregates scores per agent, team, and channel. The trend chart shows whether satisfaction is improving or declining month over month, so you can correlate changes with staffing, training, or process updates. High-performing teams use this data to celebrate wins and coach where needed.
Ready to unify your customer service channels?
Start free. No credit card required. Full access to all features.